TiviMate EPG Not Working — Step-by-Step Fix
TiviMate's EPG (programme guide) is one of its best features, but it can fail to load, show incorrect data, or stop updating. This guide walks through every cause and fix.
1Force an EPG Refresh
The first step is always a manual EPG refresh. Go to Settings → Playlists → select your playlist → EPG → Update EPG Now. TiviMate fetches fresh EPG data from your provider's XMLTV URL. This resolves most EPG issues caused by stale cache.
If the refresh fails immediately, check that your EPG URL is correct. Open the URL in a browser — it should return XML data starting with "<?xml". If it returns an error, the URL has changed or expired.
2EPG Shows Wrong Channels or Times
EPG data is mapped to channels using channel IDs. If EPG shows wrong programme info (e.g., sports guide on a news channel), the EPG mapping is incorrect. Under Settings → Playlists → EPG → EPG mapping, review channel-to-EPG mappings and correct mismatches.
Time offset errors (programme shows 1–2 hours early or late) are caused by incorrect timezone settings. Go to Settings → Playlists → EPG → Timezone Offset and set it to your local timezone (e.g., UTC+0 for UK, UTC+1 for BST).
3EPG Loads but Shows No Data
If the EPG appears to load but shows "No information available" for all channels, the EPG URL is returning data but channel IDs don't match. Contact your provider to confirm the XMLTV EPG URL is matched to your specific M3U playlist.
Some providers offer multiple EPG URLs (7-day, 3-day, 1-day). Use the 7-day EPG URL for best coverage. TiviMate stores EPG data in a local database — if this database is corrupted, delete it under Settings → EPG → Clear EPG Cache.
Final Thoughts
TiviMate EPG issues are almost always resolved by a manual cache clear, URL verification, or timezone correction. With a Streamtly subscription providing a clean, regularly updated XMLTV EPG feed, TiviMate's programme guide should display accurately with minimal maintenance required.
Frequently Asked Questions
How often does TiviMate update EPG data?
By default, every 24 hours. You can change this under Settings → EPG → Update Interval. For live sports scheduling, set to 6 hours for up-to-date fixture information. More frequent updates consume more data and processing.
Can I use a different EPG source in TiviMate?
Yes. TiviMate supports multiple EPG sources simultaneously. You can add a secondary XMLTV URL from a third-party EPG provider (e.g., epg.best or rytec) to supplement your provider's EPG with additional channel data.
Why does TiviMate EPG work on some channels but not others?
Channels without EPG data either don't appear in the XMLTV source or have mismatched channel IDs. Check the EPG mapping for the specific channels — manually assign an EPG source channel to the IPTV channel to fix individual mismatches.
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