Refund Policy

If your subscription has not yet been activated, you are eligible for a full refund within 24 hours of purchase. We process these requests quickly and without any hassle. Simply contact our support team with your Invoice ID.

Refunds are not guaranteed once your subscription has been activated and the service details have been delivered. However, a partial refund or credit may be possible if there is a verified technical issue that our support team cannot resolve within a reasonable timeframe.

If you are charged twice for the same subscription period, the duplicate payment will be refunded in full after verification. This process typically takes 3-5 business days to reflect in your account.

We strongly encourage you to contact support before initiating a chargeback with your bank or credit card company. Most issues can be resolved quickly by our team. Unjustified chargebacks may result in immediate termination of your service and a permanent ban from the platform.

To request a refund, please send an email to support@streamtly.com with your Invoice ID, account email, and the reason for the request. Our team will review your case and respond within 12 hours.